Bookings
Review Cancelled Golf Reservations and Call Details
Browse all cancelled reservations in one place, then drill into the originating call to see exactly how each cancellation was handled.
The Cancellations page is a focused view of every reservation that has reached a Cancelled status — whether cancelled by a caller through the voice agent, by a staff member from the dashboard, or by a connected booking provider. Rather than filtering the full Bookings list yourself, you can come here directly to audit cancellation activity, investigate disputes, or review how your cancellation policy is being applied in practice.
What the Cancellations Page Shows
Each row represents a reservation that was cancelled and includes the date of play, tee time, course or resource, player count, customer information, and the timestamp of the cancellation. Entries appear regardless of how the cancellation was initiated.
Review an Individual Cancellation
Select any row to open the originating call associated with that reservation. Inside the call view you can:
- Read the full transcript to see exactly what the caller requested and how the agent responded.
- Listen to the call recording for tone and context.
- Confirm whether the cancellation followed your configured eligibility rules or was escalated to a staff member.
This makes the Cancellations page a practical tool for quality assurance — you can quickly verify that the voice agent guided callers correctly and that no reservations were cancelled outside of policy.
If you need to take action on a cancelled reservation — such as reinstating it or checking whether a refund is due — open the full record from the Bookings page, which provides the complete set of booking actions and status history.
Bookings
View and manage reservations created through SpeakSport calls, including tee times, player details, pricing, and booking status updates.
Knowledge Base
Keep your AI agent accurate by updating the formatted facility information it draws on when answering caller questions about your golf facility.