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SpeakSport: AI Voice Agent Platform for Golf Facilities
SpeakSport handles inbound calls for your facility — booking tee times, answering questions, and routing callers — so your staff can focus on guests.
SpeakSport puts an AI voice agent on your facility's phone line. The agent answers calls around the clock, takes bookings, handles cancellations, answers caller questions using your facility's information, and transfers callers to the right team when needed. Everything the agent does is recorded, summarized, and made searchable in your dashboard so you always know what's happening on the phones.
This documentation is written for organization admins and facility managers — the people who configure and monitor SpeakSport day to day.
Dashboard Overview
Learn your way around the Home page and understand what each metric means.
Call Management
Search calls, review transcripts and recordings, and export results.
Knowledge Base
Keep the AI's facility information accurate with plain-language updates.
Operations Calendar
Give the AI time-bounded information about events, closures, and specials.
Bookings
Review reservations and cancel bookings directly from the dashboard.
Configuration
Configure your facility details, transfer routing, agent voice, and more.
How SpeakSport works
When a caller rings your facility, the SpeakSport voice agent answers using the greeting, disclaimer, and announcement you configure. The agent draws on your Knowledge Base and any active Operations Calendar events to answer questions about hours, pricing, courses, events, and more. If a booking integration is connected, the agent can confirm reservations and process cancellations in real time. Calls that fall outside the agent's scope are transferred to the destination you specify.
After every call, SpeakSport generates a summary, extracts questions, and applies tags so you can find and analyze calls quickly.
Choose your facility
If your organization manages more than one facility, always confirm the facility selector in the top-right corner of the dashboard before reviewing activity or changing settings. Reports, customers, tags, transfer destinations, and calendar events are all facility-specific.
Dates and times throughout the dashboard — including call records, facility hours, and Operations Calendar events — use each facility's configured timezone.
Navigation at a glance
| Area | What you use it for |
|---|---|
| Home | Review performance and activity for a selected date range. |
| Calls | Search calls, filter by tags, review transcripts and recordings, and export results. |
| Bookings | Review reservations and cancel eligible bookings. |
| Cancellations | Review cancellations and open the call where each cancellation happened. |
| Transfers | Review calls transferred to another destination. |
| Questions | Find recurring themes in caller questions and open the related calls. |
| Knowledge Base | Review and update the information the AI uses to answer questions. |
| Customers | Review customer profiles, reservations, and recent calls. |
| Users | Add and manage the people who can sign in. |
| Facilities | Configure facility details, call behavior, transfers, and post-call analysis. |
| Agents | Choose the voice and optional ambient sound for the assigned agent. |
| Operations Calendar | Give the AI time-bounded information about events, closures, maintenance, and specials. |